realvirtual.io
  • Building Digital Twins with Unity and realvirtual.io
  • Basics
    • Installation
    • Demo Model
      • Old Demo Model
    • Editor User Interface
      • Hierarchy Window
      • 3D Views
      • Quick Edit
      • Move Pivot Points (Pro)
      • Selection Window (Pro)
      • Material Window (Pro)
      • Measurement (Pro)
      • Kinematic Tool (Pro)
      • Model Checker
    • Runtime UI
      • Group Manager
      • Debug Console
      • Responsiveness
      • Runtime Persistence
    • Importing and exporting
    • Folder structure
    • Tutorial
    • Physics
    • CAD import (Pro)
      • CADLink (Pro)
      • CAD Checker (Pro)
      • CAD Updater (Pro)
    • Reusable Components (Prefabs)
    • Cadenas parts4cad
    • Publishing the Digital Twin
    • Revision management
  • News
  • Login & Download Updates (Pro)
  • Components & Scripts
    • Realvirtual
      • Environment Controller
    • MU, Source and Sink
      • Source
      • Sink
    • Motion and Kinematic
      • Drive
      • Kinematic
      • Group
      • Joint
      • CAM
      • TransportSurface
      • Guided Transport
      • Drive behavior
      • Chain
      • Chain element
      • Motion for developers
    • Sensors
      • Sensor
      • Measure
      • MeasureRaycast
    • Picking and Placing MUs
      • Grip
      • Gripper
      • Fixer
      • Pattern
    • Changing MUs
      • MaterialChanger
      • PartChanger
      • Cutter
    • Scene Interaction
      • 3D Buttons
      • Screen Overlay Buttons
      • Scene Selectables
      • Lamp
      • Interact3D
      • UI components
      • HMI components (Pro)
        • Start your own HMI
        • HMI Tab
        • HMI DropDown
        • HMI Puschbutton
        • HMI Switch
        • HMI Value
        • HMI Text
        • HMI Slider
        • HMI Message
        • HMI Marker
      • ModelZoo (Pro)
    • Interfaces
      • Interface Tools
        • Signal Manager
        • Signal Importer Exporter
        • Signal Catcher
        • OnValueChangedReconnect
      • Signal Importer / Exporter
      • ABB RobotStudio (Pro)
      • Denso Robotics (Pro)
      • EthernetIP (Pro)
      • Fanuc (Pro)
      • FMI
      • Igus Rebel
      • MQTT (Pro)
      • Modbus (Pro)
      • OPCUA (Pro)
      • PLCSIM Advanced (Pro)
      • RoboDK (Pro)
      • RFSuite (Pro)
      • SEW SimInterface (Pro)
      • Siemens Simit Interface (Pro)
      • Simit Shared Memory (Pro)
      • Simulink (Pro)
      • S7 TCP
      • TwinCAT (Pro)
      • TwinCAT HMI (Pro)
      • UDP (Pro)
      • Universal Robots (Pro)
      • Wandelbots Nova (Pro)
      • Websocket (Pro)
      • Windmod Y200 (Pro)
      • Custom Interfaces
    • Performance Tools
      • Combine Meshes (Pro)
      • Create Prefab (Pro)
      • Hierarchy Cleanup (Pro)
      • Mesh Optimizer (Pro)
      • Performance Optimizer (Pro)
    • Defining Logic
      • Unity Scripting
      • Behavior Graph
      • Logicsteps
      • Unity Visual Scripting
      • Recorder
    • Robot Inverse Kinematics (Pro)
    • Volume Tracking (Pro)
  • Multiplayer (Pro)
  • Extensions
    • ModelZoo
      • Beckhoff TwinCAT
      • Siemens S7
      • Denso Cobotta 1300
      • Wandelbots Nova Fanuc CRX
      • Universal Robots UR10
      • Fanuc Roboguide
    • realvirtual.io AIBuilder
      • realvirtual.io AI Builder Overview
      • Generate AI Training Data
      • AI Training
      • Testing AI in a Digital Twin
      • Deploying the AI
    • realvirtual.io Simulation
      • Conveyor Library
      • Path System
        • Path finding
        • Line
        • Curve
        • Workstation
        • Catcher
        • Pathmover
    • realvirtual.io Industrial Metaverse
      • Setup Guide
      • VR Modules
      • AR Modules
      • Multiuser
    • AGX Physics
    • VR Builder
    • CMC ViewR
  • Advanced Topics
    • Render Pipelines
    • Mixed Reality with Meta Quest3
    • Upgrade Guide
      • Upgrade to 2022
    • Open Digital Twin Interface
    • Usefull Addons
    • Improving Performance
    • Supported Platforms
    • Compiler Defines
    • For Developers
      • Important Classes and Interfaces
      • Assembly Definitions
      • Starting your development
      • Class documentation
      • realvirtual Init Sequence
      • realvirtualBehavior Lifetime Methods
      • Testing
    • Newtonsoft JSON
    • Troubleshooting
  • Release Notes
  • AI Digital Twin Assistant (GPT4)
  • License Conditions
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  • What You Should Do First
  • Contacting Support
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  1. Advanced Topics

Troubleshooting

What You Should Do First

Unity projects are complex and can sometimes encounter issues when upgrading, moving files, or installing/uninstalling packages. If you're upgrading from an existing version, it's essential to review the release notes for any known issues related to the upgrade. Additionally, our forum can guide you through common problems.

Here are some general steps to follow for troubleshooting:

  1. Check the Console Log: Start by reviewing the console log to see if any messages give you a hint about the problem.

  2. Clear Cached Data:

    • Close Unity.

    • Delete the Library folder in your project directory to clear cached data and force Unity to rebuild the project.

    • Restart Unity. Unity will regenerate the necessary files from scratch.

  3. Upgrading to New Versions:

    • If issues persist after upgrading, close Unity again.

    • Delete the entire realvirtual folder from your project. This will remove all realvirtual.io assets and configurations.

    • Open Unity again. Your scene references should remain intact.

    • Re-import the realvirtual.io Asset to restore all components and preserve references in your scenes.

Following these steps should resolve most issues while maintaining the integrity of your references to realvirtual.io components in your user scenes.

Contacting Support

When posting a support issue, please include the following:

  • Version Information: Always provide the version of realvirtual.io Professional/Starter and realvirtual.io Simulation you are using (search for "version" in your project folder to find the version numbers and check the properties in the inspector).

  • Reproducible Project: Prepare a project where the issue can be reproduced. Specify the scene where the issue occurs and ensure it's directly visible when starting the scene.

PreviousNewtonsoft JSONNextRelease Notes

Last updated 8 months ago

If you still experience issues, please post on our public support forum at . This allows others to learn from your experience.

Full Console Log: Include your full console log. On Windows, you can find it at %LOCALAPPDATA%\Unity\Editor\Editor.log. For other systems, refer to Unity's documentation: .

Upload Your Project: Upload the full project, including the scene, to . The upload will be private and only visible to our support team. In the upload comments, specify which scene we should open to check your issue.

forum.realvirtual.io
Unity Log Files
realvirtual.io/send
Getting the version numbers.