> For the complete documentation index, see [llms.txt](https://doc.realvirtual.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.realvirtual.io/basics/login-and-download-updates-pro.md).

# Login & Download Updates (Pro)

Customers using the **Professional version** of realvirtual can access the **User Hub**, an in-app tool to manage your license, download updates, and activate the UPM registry.

The User Hub has four tabs: **News**, **Login**, **Downloads**, and **Packages**.

## Opening the User Hub

Access the User Hub from the Unity main menu:\
\&#xNAN;**`Tools > realvirtual > User Hub`**

Or via the realvirtual toolbar dropdown in the editor toolbar.

## Login

The **Login** tab offers two login methods, selectable at the top:

### Invoice + ZIP

Use this method if you purchased realvirtual directly or via the Unity Asset Store:

1. Select **Invoice + ZIP** as the login method
2. Enter your **Invoice Number** — a realvirtual invoice or Unity Asset Store invoice number
3. Enter your **Billing ZIP Code** — required for realvirtual invoices, leave empty for Unity Asset Store invoices
4. Enter your **Email** address
5. Check the **License Agreement** checkbox
6. Click **Login**

### Temporary License Key

Use this method if you received a **Partner Key** (`PK-XXXX-XXXX-XXXX`) or a **Temporary Code** (`SUB-XXXX-XXXX-XXXX-XXXX`) from your sales partner or license administrator:

1. Select **Temporary License Key** as the login method
2. Enter your key or code in the **Code** field
3. Enter your **Email** address
4. Click **Login**

Your license activates immediately. Keys and codes track concurrent sessions — when you close Unity, your seat is freed for others.

{% hint style="info" %}
Temporary codes are generated by your license administrator via the [Customer Portal](/basics/customer-portal.md). Partner Keys are provided by your sales partner.
{% endhint %}

Once logged in, the **Account Status** shows **You are logged in** in green.

<figure><img src="/files/RKMWCiLFTzJFxITsKpVk" alt=""><figcaption><p>User Hub — Login tab with Invoice + ZIP method</p></figcaption></figure>

## Downloads

The **Downloads** tab lists all packages available for your license. Click **Refresh** to update the list.

Available packages include:

* **UPM packages** (`.tgz`) — For Unity 6 projects (e.g., `io.realvirtual.professional`, `io.realvirtual.starter`)
* **Legacy packages** (`.unitypackage`) — For older Unity versions
* **Archived versions** — Previous releases for backward compatibility

Click **Download** next to any package to download it.

### One-Click Install

{% hint style="info" %}
This feature was added in realvirtual **6.3.5** (Professional).
{% endhint %}

UPM packages (`.tgz`) additionally show an **Install** button. Click it to download the package and install it directly into the open project — no manual **Package Manager → Add package from tarball** step needed. The status line below the file list shows the download progress and the installation result.

The package is installed as a local tarball in your project's `Packages` folder. If you use the UPM registry (see below), activating the registry switches the package back to registry-based updates.

When installing realvirtual for the first time into a project, install `io.realvirtual.starter` before `io.realvirtual.professional`.

<figure><img src="/files/uGGRxegcQLVc1vXNIelo" alt=""><figcaption><p>User Hub — Downloads tab with available packages</p></figcaption></figure>

## Packages

{% hint style="info" %}
This feature was added in realvirtual **6.3**.
{% endhint %}

The **Packages** tab manages the realvirtual UPM scoped registry for automatic package updates.

### UPM Registry

After logging in, click **Activate Registry** to configure the realvirtual scoped registry in your project. Once active, the status shows **Active** in green along with the current channel.

Select a **Channel**:

* **Stable** — Production-ready releases
* **Beta** — Early access to upcoming features

### Installed Packages

Click **Check for Updates** to see if newer versions are available on the registry.

### What's New

Shows the latest package versions available on the registry. Click **Release Notes** to open the full release notes in your browser.

<figure><img src="/files/VgtLsJoMD0cjZlXsFWA4" alt=""><figcaption><p>User Hub — Packages tab with UPM registry and channel selection</p></figcaption></figure>

Once the registry is activated, realvirtual packages also appear in **Window > Package Manager** under "My Registries" and can be updated like any other UPM package.

### Updates Behind Corporate Proxies

{% hint style="info" %}
This feature was added in realvirtual **6.3.5** (Professional).
{% endhint %}

Some corporate networks use TLS-inspection proxies that replace server certificates with a company-internal certificate. The Unity Package Manager validates certificates against its own certificate store, so registry updates can fail with a certificate error even though the realvirtual registry certificate is valid.

The User Hub handles this automatically: when a package update fails with a certificate or network error, it downloads the package directly using the operating system trust store, saves it as a tarball in your project's `Packages` folder, and installs it from there. The status line shows the download progress. No manual steps are required — just click **Update** as usual.

After a fallback installation, the package is referenced as a local tarball in your `manifest.json`. As soon as the registry is reachable again (for example after your IT adds an exception), click **Activate Registry** to switch the package back to registry-based updates.

For a permanent solution, ask your IT department to exclude `download.realvirtual.io` from TLS inspection — the same exception commonly configured for npm or NuGet registries.

## News

The **News** tab displays release notes and information about new features for each version. It appears automatically once when you start the Unity Editor.

Each release entry includes a summary of new features, improvements, and bug fixes along with a **Release Notes** button linking to the full documentation.

<figure><img src="/files/2Fi4S86vzEae2wO0n3MM" alt=""><figcaption><p>User Hub — News tab with release information</p></figcaption></figure>

## See Also

* [Customer Portal](/basics/customer-portal.md) — Web-based license management, temporary code generation, and invoice access at [download.realvirtual.io](https://download.realvirtual.io)


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